Last updated: 26 September 2026
This policy explains what information UAE Equipment Rental collects through uaeequipmentrental.ae, how it is used and the choices you have. UAE Equipment Rental is the equipment and machinery rental division of Emirates Way Cargo L.L.C., Ras Al Khor, Dubai, United Arab Emirates, which is responsible for this website.
Information you send us
When you request a quote through a form on this site, we receive the details you enter: your name, phone and WhatsApp numbers, email address, job location, the service required, the date needed, whether you need an operator, any attachment required and your message.
If you use the rental assistant chat, we receive the messages you type. If you send an enquiry from the assistant, we also receive the contact and job details you provide. When you call us or message us on WhatsApp, we receive your number and whatever you tell us.
How we use it
We use these details to reply to your enquiry, check machine or vehicle availability, plan delivery and site access, prepare a quotation and arrange the work you book.
Equipment rental enquiries and cargo and transport enquiries are handled by different partner teams within Emirates Way Cargo L.L.C., so your enquiry is passed to the team that handles the service you asked about. Enquiries are kept in our records so the team can follow up and manage any work you book.
Service providers that process your information
- Quote forms and assistant enquiries are stored in the website’s database and sent to our business email so the right team can reply.
- Messages typed into the rental assistant are sent to Google’s Gemini service to generate the assistant’s replies. Please do not type payment details or other sensitive personal information into the chat.
- If you use voice typing in the assistant, your browser’s own speech-recognition service converts speech to text and may send the audio to the browser provider, for example Google when you use Chrome.
- Phone calls and WhatsApp messages are carried by those providers and are also covered by their privacy terms.
Analytics
We use Google Analytics to understand how visitors find and use the site: which pages are viewed and for how long, the type of device and browser, and approximate location.
We use Microsoft Clarity to see where visitors click and scroll, through heatmaps and session recordings, so we can find pages that are hard to use.
Both services use cookies and similar technologies. Google explains its use of this data in How Google uses information from sites or apps that use its services, and Microsoft in the Microsoft Privacy Statement. You can block Google Analytics with the Google Analytics opt-out browser add-on.
Advertising
This website may show advertisements served by Google AdSense. Where ads are shown:
- Third-party vendors, including Google, use cookies to serve ads based on your previous visits to this website or other websites.
- Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visits to this site and/or other sites on the internet.
- You can opt out of personalised advertising in Google Ads Settings. You can also opt out of some third-party vendors’ use of cookies for personalised advertising at www.aboutads.info.
- You can read more about how Google uses cookies in advertising on Google’s advertising technologies page.
Cookies and your choices
The cookie banner lets you accept all, reject all or customise non-essential cookies. The Cookie Policy lists the cookies used on this site and explains how to change your choice.
Security and technical data
Our hosting provider and the website’s security tools record technical information such as IP address, browser type, date and time, and the pages requested. We use it to keep the site running and to block abusive or automated traffic. The rental assistant also keeps a temporary record, based on a coded form of your IP address, to limit repeated requests.
Contact
For privacy questions, or to ask about the enquiry details you have sent us, email info@uaeequipmentrental.ae or call Equipment Rental Enquiries on +971 54 738 8695. Address: Emirates Way Cargo L.L.C., Ras Al Khor, Dubai, United Arab Emirates.
Changes to this policy
If we change how the website collects or uses information, we will update this page and the date at the top.